Job Description

Responsible for the end‑to‑end execution of Solar Innovations customer projects, from order acceptance through delivery and installation. This role serves as the primary operational point of contact for assigned projects, ensuring accuracy, schedule adherence, and a high level of customer satisfaction. The position collaborates cross‑functionally with Sales, Engineering, Operations, Production Planning, and Logistics to coordinate activities, resolve issues, and communicate project status and risks. The role requires strong organizational and communication skills to manage multiple projects in a deadline‑driven environment while maintaining accurate documentation and supporting continuous process improvement.

Job Location: This role will require the candidate to be onsite 3x per week (Tuesday, Wednesday, Thursday) at our Solar Innovations HQ at 31 Roberts Rd, Pine Grove, PA

YOUR ROLE:

• Own customer projects end to end, managing the process from signed quote through design, engineering, fabrication, delivery, and installation with a focus on accuracy, urgency, and on-time execution.
• Serve as the primary operational point of contact for assigned projects, responding promptly to customer and sales inquiries and providing technical product and solution support.
• Partner cross-functionally with Sales, Engineering, Operations, Production Planning, and Logistics to manage priorities, resolve issues, and ensure customer satisfaction.
• Review quotes, orders, drawings, and purchase orders for accuracy; prepare and manage change orders and maintain complete, accurate project documentation.
• Manage daily operational execution for each project, proactively tracking milestones and holding internal teams accountable to projected schedules and guidelines.
• Maintain and prioritize a task-based workflow to ensure all deadlines, approvals, and deliverables are met.
• Actively manage order backlog and workload balance, communicating status, risks, and timing expectations to internal teams and customers.
• Support achievement of revenue forecasts through disciplined project planning, execution, and alignment with sales objectives.
• Drive schedule reliability and reduce delays that negatively impact customer experience and revenue flow.
• Coordinate and communicate delivery requirements and customer-ready dates to enable successful logistics and installation execution.
• Maintain accurate and timely CRM records, ensuring customer data, communications, and project updates are fully documented.
• Track and achieve defined performance goals related to calls, approvals, submittals, expected revenue, and order retention.
• Identify and implement process improvement opportunities that increase efficiency, accuracy, and overall customer experience.

Qualifications

BASIC QUALIFICATIONS:

• Previous experience in Sales or Customer Service Role (specifically in a customer-facing capacity) required
• Experience in a deadline-oriented environment, with ability to handle changing priorities
• Strong organizational skills required to manage potential for large volume of projects
• Strong communication skills, both internally and externally, required
• Intermediate experience with Microsoft Word, Excel, Outlook, and PPT

PREFERRED QUALIFICATIONS:

• Prior project schedule management experience preferred
• 2+ years of experience in a related Sales/Customer Service Role
• Experience in the Construction or Architectural Industry
• Experience reading plans/blueprints specifications
• Associates or Bachelors’ Degree in a related field (ex. Architecture, Design, Business, Marketing, Communications, etc.)

Additional Information

ADDITIONAL INFORMATION:

Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $40,000 USD - $60,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.

At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates.

Fortune Brands is built on industry-leading brands and innovation within the high-growth categories of water, outdoors and security. The Company makes innovative products for residential and commercial environments, with a growing focus on digital solutions and products that add luxury, contribute to safety and enhance sustainability. To learn more, visit our website at fbin.com.

Equal Employment Opportunity

Fortune Brands is an equal opportunity employer. Fortune Brands evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Reasonable Accommodations

Fortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at fbinleave.fbhs@fbin.com and let us know the nature of your request along with your contact information.

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