Job Description

Key Responsibilities:

Customer Quality Management:

• Customer claim (warranty) management.
• Customer portal and score card management.
• Customer escalation management.
• Establishing and maintaining customer relationship.

Warranty Management:

• Warranty data management: plan, monitor, strategy, data basis analysis.
• Warranty cost management (EDC): plan, monitor, strategy, target achievement.

Customer Claim Management: .

• Analysis, Containment, Risk assessment, Coune-measure, LL.

Customer Interface:

• Lead customer communication.
• Customer oriented and customer satisfaction management.

Internal Communication :

• Collaboration with plant quality, manufacturing, analysis lab and engineering to manage claims.
• Report quality status to the stakeholder with transparency.
• Q mind (quality to be developed by all) to the other functions.

Problem Solving :

• Support Bosch plant and customers in problem solving through 8D process.

Customer Onsite and Dealer Support :

• Urgent action at customer plant, dealer to handle quality issues.

Qualifications

Required:

• BS/BA Degree.
• 5+ years of experience in automotive quality and customer communication.
• Basic knowledge of Q-mthod and problem solving.
• Customer oriented mind set.
• Collaboration with production plants FleP and QueP.
• Ability to occasionally travel to customer plants and dealers.
• Stress resilience.

Preferred:

• Experience with OEM warranty terms and chargeback process.
• Knowledge of TS16949 requirements.
• Social competence (persuasiveness/ empathy).
• Entrepreneurial mindset & strategic thinking.

Additional Information

** Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is unavailable under this program.**

Equal Opportunity Employer, including disability / veterans.

*Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.

Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection. We're investing in your success!