Penguin Air, Plumbing, and Electrical is on a mission to be the largest and most reputable home services company in the greater Phoenix area. We can provide the best customer experience from a team of talented professionals because we recognize happy employees are our greatest asset. As our business continues to grow, we are always looking for great people to be a part of the team and make a difference!
Position: Customer Relations Specialist
The Customer Relations Specialist engages with customers to ensure their experience exceeds expectations and to be a problem resolution professional with other departments should escalation become necessary for their home service needs.
We are hiring for an individual that is available to work 40 hours including the weekend.
Responsibilities:
- Provide superior service and communication via phone, email, and text that engages customers to build strong relationships
- Maintain Penguin Plan members to increase renewal rates and collection of plan revenue
- Receive, research, and respond to phone and email inquires to assist in next steps that de-escalate concerns and poor reviews
- Serve as an expert liaison during escalation with field managers when needed
- Promote enthusiasm and brand loyalty during meetings and trainings to maximize short and long term company goals
- Work independently with ability to thrive in customer interactions
Requirements:
- 3-5 years high level customer service skills with problem resolution
- Possess ability to inspire brand loyalty in customers and company
- Highly organized with exceptional follow through capability to drive performance results
- Exceptional communication and social acumen that displays a dedication to company
- Service Titan experience is preferred
- 3710 E University Dr Suite 1 Phoenix, AZ 85034
Location