SecureSpace Management LLC is seeking a Customer Resolution Representative who will manage the delinquency process for overdue accounts across SecureSpace's portfolio of properties.

Objective:

The Customer Resolution Representative will manage the auction process for delinquent accounts across a large portion of our properties from the comfort of their own home. SecureSpace Management is looking for an individual who enjoys a fast pace and diverse workload in a dynamic digital environment.

Responsibilities:

• Processing auction notices for customers with delinquent accounts.
• Setting up auctions with Storage Treasures.
• Collaborating with the onsite managers regarding delinquencies and auctions.
• Following each delinquent unit through the auction process until a payment is received.
• Performing independently on a day-to-day basis with a focus on teamwork and

partnerships with stores from a remote setting.

• Other duties as assigned.

Other Functions:

• Availability to work extended hours and weekends as needed.
• Other duties as assigned.

Skills and Experience:

• 2-5 years of customer service experience.
• Self storage experience preferred.
• Experience with online storage auctions preferred.
• Enthusiastic and positive team member, looking to bring out the best in every situation and everyone.
• Proactive and entrepreneurial, grounded in integrity with strong work ethic.
• Teachable, seeking out ways to continuously evolve and improve.
• Team player who leads by example and works at the highest level but who also takes ownership for mistakes and missed opportunities.
• High school education or equivalent, College degree is a plus.

Physical Requirements :

• Prolonged periods of sitting at a desk and working on a computer.

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SecureSpace Management LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

SecureSpace Management LLC complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources, SecureSpace Management LLC.