Customer Retention Specialist - State Farm Agent Team Member

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State Farm

Customer Retention Specialist - State Farm Agent Team Member

Lafayette, NJ +80 locations
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k) matching

    Bonus based on performance

    Health insurance

    Opportunity for advancement

    Paid time off

    Training & development

    You May Be a Great Fit as a Customer Retention Specialist at Bill Knight - State Farm Agent if:

    You’re the person people call first when life goes sideways - calm, steady, and ready to help.

    You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.

    You’re a natural relationship-builder who earns trust quickly and keeps it.

    You listen first, then guide, making customers feel understood while confidently recommending solutions.

    You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

    Location Address: Denver, CO 80211

    At Bill Knight - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

    Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

    Responsibilities

    Communicate with existing customers regarding renewals and coverage options.

    Review accounts and assist with updates or changes as needed.

    Identify opportunities to enhance customer satisfaction and engagement.

    Maintain accurate records and documentation of interactions.

    Collaborate with team members to meet retention and outreach objectives.

    Qualifications

    Strong interpersonal and problem-solving abilities.

    Effective communication and listening skills.

    Detail-oriented with a focus on customer experience.

    Previous experience in customer service or account management preferred.

    Must be able to obtain applicable state insurance licenses.

  • Locations
    Anchorage, AK • Tuscaloosa, AL • Northport, AL • Mountain Brook, AL • South Gate, CA • Chino Hills, CA • Fresno, CA • Denver, CO • Wilmington, DE • Tampa, FL • Saint Petersburg, FL • Roswell, GA • Lagrange, GA • Evans, GA • Savannah, GA • Dubuque, IA • Wheaton, IL • Chicago, IL • Crown Point, IN • Fort Wayne, IN • Bardstown, KY • Mt. Washington, KY • Berlin, MD • Macomb, MI • Monroe, MI • Midland, MI • Eaton Rapids, MI • Austin, MN • Columbia, MO • Ozark, MO • Springfield, MO • St. Louis, MO • Charlotte, NC • Lincoln, NE • Lafayette, NJ • Hillsborough, NJ • Princeton, NJ • Staten Island, NY • New Hyde Park, NY • Hauppauge, NY • Elma, NY • Ithaca, NY • Ashtabula, OH • Cuyahoga Falls, OH • Alliance, OH • Massillon, OH • Chickasha, OK • Oklahoma City, OK • Tulsa, OK • Shawnee, OK • Mechanicsburg, PA • East Petersburg, PA • Coopersburg, PA • Richboro, PA • Glenside, PA • Norwood, PA • Havertown, PA • Philadelphia, PA • West Chester, PA • Lafayette Hill, PA • Leesport, PA • Wyomissing, PA • Feasterville, PA • Bethel Park, PA • Holly Hill, SC • Nashville, TN • Knoxville, TN • Hurst, TX • Houston, TX • Coldspring, TX • Bellaire, TX • Austin, TX • Arlington, TX • Wenatchee, WA • Spokane Valley, WA • De Pere, WI • Green Bay, WI