Benefits:

Competitive salary

Opportunity for advancement

Training & development

Bonus based on performance

ONLINE APPLICATION PROCESS ONLY: NO ADDITIONAL INFORMATION IS AVAILABLE Administrative professionals-- are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding sales and service career? Join our TEAM at Ace Handyman Services! We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers.

In this role you will facilitate calls to educate and sell our customers on the types of repair services & solutions we provide as well as our service model. Some social media management and engagement experience is a plus!

Job Responsibilities

As a Customer Service Coordinator, you will be responsible for inbound and outbound customer sales/education while organizing work and project schedules for our craftsmen/handyman. This will require that you provide customers with information and expert advice on our services, pricing, and availability. You will also provide logistical support for our craftsmen, helping them with material ordering and scheduling efficiencies.

Your specific duties in this role will include:

#1 Priority - Answer phone within 3 rings

Respond to job leads in a timely manner

Coordinating the schedule and material ordering for multiple craftsmen and projects

Utilizing our dispatching & schedule management software (ServiceTitan)

Returning customers calls as needed and following up with past customers

Assist in solving operational logistics to ensure a smooth customer journey

Job Requirements

We are looking for a professional who is highly organized and detail-oriented, with a strong administrative background and a strong outreach experience. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen/handyman. You will also need a strong solution-focused attitude and be quick on your feet.

Specific qualifications for the role include:

Support flexible hours ranging between 7:30am - 5:30pm

Phone sales experience a must

At least 5 years of service dispatch scheduling experience

At least 5 years of direct customer-facing experience

Social media management and engagement a plus

Exceptional phone sales experience (Confident & Engaging)

Excellent technology skills a must (ServiceTitan, MS Excel, Teams, Word)

Great multitasking and prioritization skills

Sales and/or Marketing – a basic understanding of sales and marketing and the differences between the two, a plus

Managing service crew members and schedules

Build fun and rewarding career with an industry leader!

Apply now!

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.