About the Role

We're looking for a dedicated and empathetic Customer Service Representative (CSR) to join our team. This role is key to ensuring our customers have a seamless, high-quality experience with our brand. As a CSR, your mission will be to consistently exceed customer expectations through exceptional service, proactive problem-solving, and clear communication.

This role is ideal for someone with a positive attitude, strong communication skills, and a genuine desire to help others. Phone experience is essential, as a significant portion of this role involves handling customer inquiries by phone.

Key Responsibilities

• Make and receive customer calls with professionalism and courtesy
• Provide product knowledge and thoughtful recommendations
• Respond to customer inquiries via email, text, and chat platforms
• Manage and revise customer orders
• Greet and assist walk-in customers
• Process returns in accordance with company policies
• Maintain up-to-date knowledge of our products and brands
• Proactively reach out to customers regarding order updates
• Assist with basic content creation for social media platforms

What We're Looking For

• Strong phone etiquette and interpersonal skills
• Ability to manage a high volume of daily interactions
• Excellent written and verbal communication skills
• Patience, empathy, and problem-solving ability
• Familiarity with tools such as Gmail, Excel, and e-commerce or CRM platforms is a plus (training provided)

Perks & Benefits

• Health, dental, and vision insurance
• Paid time off
• Employee discount on products and merchandise
• Opportunities for commissions
• Free team lunches on Fridays
• Company events and outings

Compensation

The salary range for this position is based on geographic location, experience, qualifications, and performance. We are committed to fair and equitable compensation and offer competitive pay within industry standards.

Equal Opportunity Employer

Prime Sports Nutrition is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.