Benefits:

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Inside Sales & Customer Service Dispatcher (ServiceTitan Required)

Top Hat Chimney Sweeps — Auburn, AL Full-Time | In-Office Position

Top Hat Chimney Sweeps has proudly served Auburn and the surrounding area for over 40 years. We help homeowners stay safe, warm, and confident through expert chimney, fireplace, and dryer vent services.

We’re growing, and we’re looking for the right person to join our team in a key role:

Inside Customer Sales & Service Representative / Dispatcher

This is NOT an order-taking position.

We are not looking for someone who simply answers phones and gives pricing.

We are looking for someone who can confidently:

Listen to customers

Ask great questions

Understand the real problem

Communicate with empathy and professionalism

Guide the customer to the right next step

Book appointments that get results

If you enjoy helping people and you’re comfortable selling through service, you may be a great fit.

What You’ll Be Doing

Answer inbound calls and convert inquiries into scheduled appointments

Make outbound calls to existing customers and members to get them taken care of

Dispatch and coordinate service appointments

Use ServiceTitan daily to manage scheduling and customer communication

Work closely with technicians and leadership to deliver a 5-star experience

Pay + Performance Bonuses

Starting pay: $15/hour + bonuses

Bonuses include:

$10 per booked lead that gets completed

Membership sales bonuses of $5, $20, or $30 depending on level

Strong performers can earn significantly more than base pay.

Benefits

Paid training

PTO

Insurance options available

Growth opportunities in a stable, high-performing company

Requirements (Please Read)

To be considered, you must have:

✅ Experience using ServiceTitan (required) ✅ Strong phone communication skills ✅ Ability to multitask and stay organized ✅ A coachable attitude and desire to improve ✅ Confidence guiding customers — not just taking orders

Google Workspace experience is a plus.

Who This Role Is Perfect For

This job is for someone who believes:

“Customers don’t just need a price — they need someone who can help.”

If you’re a strong communicator, a problem-solver, and you want to grow with a company that values professionalism and performance, we want to meet you.

How to Apply (Important)

To stand out, we ask all serious applicants to submit a short video introduction (1–2 minutes) answering:

Who you are

Why you’d be great in this role

Why you’re not afraid to sell through service

Send it to: office@calltophat.com

If it’s a strong fit, we’ll reach out quickly.