Summary

As a Customer Service and Sales Representative, you'll assist customers with their inquiries, project planning, and purchases, while also helping with various warehouse tasks like inventory and shipping.

Areas of responsibilities may include, but are not limited to:

• Assisting potential customers by answering product and service questions.

• Suggest additional products and services to potential and current customers.

• Manage inbound and outbound calls.

• Anticipate customer needs, following up with previous customers to offer reorders or additional services.

• Responsible for product knowledge to answer customer questions.

• Assess competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities.

• Develop leads, referrals, and accounts by checking customer's buying history, suggesting related and new items, and explaining technical features.

• Closing sales and achieving sales targets.

• Create and maintain a database of current and potential customers.

• Assist with administrative tasks and warehouse work as needed.

• Assist in products and service issues, purchasing, scheduling, facility maintenance, truck maintenance and warehouse/office housekeeping as needed.

• Participate in monthly and/or annual physical inventories.

• Schedule inbound/outbound deliveries, as well as incoming/outgoing inventory.

• Stock, organize, and maintain showroom to maximize sales and maintain inventory.

• Maintain proper project details, documentation, and orders for specific large projects.

Education, Skills, Experience, and Knowledge

• High school diploma/GED or equivalent work experience

• Customer service oriented with strong telephone, computer, and multi-tasking skills

• General knowledge of warehouse operations

• Must be able to operate a forklift and/or pallet jack

• Basic math and computer skills

• Ability to write legibly and communicate clearly with professionalism and courtesy

• Experience with inventory/inside sales and/or demonstrated success working with customers

Work Environment

Office and warehouse/fabrication environment

Physical demands may include, but are not limited to:

• High level of sitting, walking, standing, and/or climbing

• Stooping, bending, kneeling, and reaching

• Work outside/inside around machinery with moving parts and vehicles

• Exposure to all seasons of weather, as well as slippery and uneven surfaces

• Must be able to lift a minimum of 30lbs