Job Description

As a part of our Member Services team, you’ll impact the lives of everyday people and help them move from surviving to thriving with innovative digital personal finance solutions. From onboarding and new account set up to answering questions and coaching them throughout their journey, you’ll be there every step of the way to provide empathy, care, and guidance when it’s needed most.

This position is 100% work-from-home. Applicants must be located in Tampa, Orlando or the surrounding areas.

Starting Pay: $16.00/hour

Start Date: June 23rd

What you’ll do:

• Communicate with our members via phone, email, and chat exhibiting care in every interaction
• Listen to our members, providing empathy and solutions to their unique needs
• Collaborate with your team to share knowledge and best practices
• Accurately notate customers’ accounts

Qualifications

What you’ll bring:

• Minimum of 1 year of Customer Service experience (call center or retail)
• High school diploma or equivalent
• Available for an 8-hour shift Monday - Friday between the hours of 8am - 9pm EST
• Ability to work Saturdays and Sundays (not required but would qualify for additional pay incentives)
• People-focused approach and solution mindset
• Ability to handle a high volume of inbound calls
• Strong communication skills

Additional Information

Achieve well-being with:

• 401 (k) with employer match
• Medical, dental, and vision with HSA and FSA options
• Competitive vacation and sick time off, as well as dedicated volunteer days
• Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts
• Up to $5,250 paid back to you on eligible education expenses
• Pet care discounts for your furry family members
• Financial support in times of hardship with our Achieve Care Fund
• A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups

Join Achieve, change the future

At Achieve, we’re changing millions of lives.
From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you’ll get to be a part of their journey to a better financial future. We’re proud to have over 3,000 employees in mostly hybrid and **** work-from-home **** roles across the United States with hubs in Arizona, California, and Texas. We are strategically growing our teams with more work-from-home opportunities every day to better serve our members. A career at Achieve is more than a job—it’s a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first.

**Attention Agencies & Search Firms: **We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve’s Talent Acquisition leader.