Benefits:

Employee discounts

Opportunity for advancement

Paid time off

Job Summary

We are seeking a Customer Service / Administrative Support Assistant to join our team. In this role, you will communicate with both internal and external customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great experience with our company.

The ideal candidate is:

Bilingual in Spanish (MUST)

Friendly and professional

Computer savvy

Able to work well under pressure

Key Responsibilities

Receive a high volume of inbound calls, text messages, and emails

Use customer service best practices to build rapport and maintain positive relationships with customers

Document all customer interactions accurately and promptly

Attend ongoing trainings to maintain up-to-date knowledge and skills

Qualifications

High school diploma or GED

Previous experience as a Customer Service Representative in an office environment or in a similar role is preferred

Comfortable using computers and Microsoft Excel and Word

Excellent phone and verbal communication skills

Strong active listening skills

Ability to work well under pressure

Highly organized with the ability to prioritize tasks and manage time effectively

Fluent in both English and Spanish (Required)