Benefits:

Health insurance

Paid time off

Competitive salary

Dental insurance

Customer Service / Administrative Assistant – Leading Blinds & Shutters Service Business in Wilmington

We’re looking for a friendly, organized, and detail-oriented individual to join our team as a Customer Service / Administrative Assistant. In this role, you’ll be the first point of contact for customers, helping them with inquiries, scheduling appointments, and supporting our sales and installation teams. If you enjoy helping people and keeping things running smoothly behind the scenes, we’d love to hear from you!

Responsibilities

Answer phone calls and respond to customer texts and emails

Schedule consultations, installations, and service appointments

Provide product information and support for showroom customers

Assist with order tracking to preschedule installations

Manage staff calendars to ensure efficient scheduling based on time and location

Post payments and manage Accounts Receivable

Support general office operations and administrative duties

Check in deliveries throughout the day and handle materials within the warehouse.

Requirements

Previous experience in customer service or administrative support

Strong communication and interpersonal skills

Proficiency with Microsoft Office and basic computer systems

QuickBooks, Third-party CRM, Podium (we can train on these systems)

Ability to multitask and stay organized in a fast-paced environment

Positive attitude and a team-oriented mindset

Experience in home improvement or interior design is a plus!

Benefits

Competitive compensation with bonus opportunities based on company performance.

Health and dental insurance options

Paid time off and holidays

Opportunities for advancement

Supportive and family-friendly work environment

Be part of a collaborative, entrepreneurial team that values creative freedom and direct impact on business growth.