Customer Service - Management Track

Jenkins Insurance Group LLC

Customer Service - Management Track

Jackson, MI
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    Bonus based on performance

    Competitive salary

    Opportunity for advancement

    Paid time off

    Training & development

    Position Overview: We are looking for a motivated and service-oriented individual to join our insurance team in an entry-level customer service and sales role, with a clear path to quickly grow into an Office Manager position. This is an excellent opportunity for someone who is eager to learn, thrives in a fast-paced environment, and is ready to take on more responsibility over time.

    You’ll assist clients and policyholders by answering questions, managing policy changes, resolving billing concerns, and guiding potential clients through insurance options. If you bring a strong work ethic, great communication skills, and a client-first mindset, we’d love to hear from you.

    Key Responsibilities:

    Provide excellent customer service by handling inbound calls and inquiries regarding insurance policies, billing, and coverage options

    Educate prospective clients on coverage options and help convert quotes into new policies

    Assist with policy changes, documentation, and updates accurately and efficiently

    Support marketing and outreach activities and respond to leads effectively

    Contribute to a positive office environment and support team success

    Qualifications:

    Interest in sales and marketing insurance products based on customer needs

    Strong communication skills – written, verbal, and active listening

    Friendly, people-focused, and customer-first approach

    High attention to detail and organizational skills

    Self-starter who is proactive in solving problems

    Prior insurance experience or knowledge of policy procedures is a plus