Job Description

GG Media is seeking a professional and customer-focused Customer Service Agent to join our growing team in Charlotte, NC. In this role, you will serve as the first point of contact for customers, providing prompt assistance, resolving inquiries, and ensuring every interaction reflects our commitment to excellence. This is an excellent opportunity for individuals who enjoy helping others, developing valuable communication skills, and growing within a supportive organization.

Responsibilities

• Provide friendly, professional, and efficient customer support.
• Respond to customer inquiries and resolve concerns in a timely manner.
• Maintain accurate customer records and documentation.
• Communicate product and service information clearly and confidently.
• Collaborate with internal departments to ensure customer satisfaction.
• Process customer requests while maintaining attention to detail.
• Uphold company standards for professionalism and service quality.
• Contribute to a positive and team-oriented work environment.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Positive attitude with a customer-first mindset.
• Highly organized and detail-oriented.
• Ability to multitask and prioritize responsibilities effectively.
• Problem-solving and critical-thinking skills.
• Ability to work both independently and as part of a team.
• Willingness to learn and adapt in a fast-paced environment.

Additional Information

• Competitive Salary: $33,000 – $36,000 annually.
• Career advancement and professional growth opportunities.
• Ongoing training and skill development.
• Supportive and collaborative team environment.
• Opportunity to develop leadership and customer relations skills.
• Stable, full-time employment with long-term career potential.