Benefits:

Competitive salary

Employee discounts

Paid time off

Training & development

Role Overview

The Customer Service Agent is responsible for accurately taking customer orders, entering them into the system, and serving as a primary point of contact between customers, sales, and operations. This role is critical to execution quality—errors directly impact margins, inventory, and customer satisfaction.

The ideal candidate is detail-oriented, calm under pressure, and understands the pace and urgency of wholesale produce distribution.

Key Responsibilities

Order Entry & Customer Support

Receive customer orders via phone, email, text, or WhatsApp

Accurately enter orders into the ERP system with correct items, pack sizes, quantities, pricing, and delivery dates

Confirm order details with customers when needed to avoid errors

Handle same-day changes, add-ons, substitutions, and cancellations

Customer Communication

Serve as a professional, responsive contact for assigned customers

Communicate product availability, substitutions, shortages, and delivery updates

Escalate pricing, credit, or exception issues to sales or management promptly

Maintain a service-first mindset while enforcing company processes

Coordination with Internal Teams

Work closely with sales to ensure orders align with customer pricing and agreements

Coordinate with warehouse and logistics teams on pickup and delivery timing

Communicate discrepancies, backorders, or system issues immediately

Accuracy, Documentation & Process

Maintain high order accuracy standards

Follow SOPs for order cut-off times, confirmations, and changes

Document customer communications and special instructions

Support traceability, food safety, and compliance requirements

Required Qualifications

1–3 years of customer service, order entry, or administrative experience

Strong attention to detail and organizational skills

Ability to multitask in a fast-paced, time-sensitive environment

Clear and professional communication skills

Basic computer proficiency (ERP, email, spreadsheets)

Ability to work early hours and handle daily order deadlines

Preferred Qualifications

Experience in wholesale produce, food distribution, or logistics

Bilingual (English/Spanish) strongly preferred

Familiarity with pack sizes, counts, and produce terminology

Experience with ERP or order management systems

Core Competencies

Accuracy under pressure

Customer-first communication

Reliability and accountability

Team collaboration

Process discipline