Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Vintage Realty Company

Job Title: Customer Service Agent Reports To: General Manager – Commercial Property Schedule: Full-Time

Position Overview

The Customer Service Agent at Vintage Realty Company serves as the primary liaison between tenants, property management, and vendors in a commercial property setting. This role ensures tenant satisfaction by handling communications, coordinating maintenance, overseeing compliance, and providing administrative support. The ideal candidate is professional, detail-oriented, and committed to delivering excellent customer service within a fast-paced commercial property management environment.

Key Responsibilities

Tenant Communication

Serve as the primary point of contact for tenants via phone and email.

Respond to general inquiries, service requests, and concerns in a timely and professional manner.

Maintenance Coordination

Receive and assign maintenance requests to appropriate personnel or vendors.

Follow up to ensure timely resolution and tenant satisfaction.

Vendor application screening.

Insurance Compliance

Collect and track certificates of insurance from tenants.

Maintain accurate records and follow up on missing or expired documentation.

Administrative Support

Draft and distribute tenant notices, memos, and announcements as needed.

Assist with the preparation and posting of building-wide communications.

Maintain organization of the filing room and the employee breakroom.

Maintain the organization of the key closet.

Competencies

Customer Focus: Demonstrates professionalism and courtesy in all tenant interactions.

Problem-Solving: Ability to assess situations, resolve issues, and follow up effectively.

Organization: Maintains accurate records, files, and compliance documentation.

Teamwork: Collaborates with property management staff and vendors to achieve goals.

Communication: Strong verbal and written skills, with the ability to draft clear and professional notices.

Adaptability: Comfortable managing multiple tasks and priorities in a fast-paced environment.

Qualifications

Previous experience in customer service, administrative support, or commercial property management preferred.

Strong verbal and written communication skills.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) or similar software.

Detail-oriented with excellent follow-up and record-keeping skills.

Professional demeanor with a focus on tenant satisfaction.

Compensation & Benefits

Competitive salary based on experience.

Comprehensive health, dental, and vision insurance.

Paid time off (PTO) and company-recognized holidays.

Retirement savings plan with company match.

Opportunities for professional growth and development within Vintage Realty Company.

Equal Employment Opportunity

Vintage Realty Company is an Equal Opportunity Employer. We are committed to providing a workplace that is free from discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other protected status.