Job Description

Position Overview:
The Customer Service Assistant provides support to customers and clients by handling inquiries, processing requests, and ensuring a positive service experience. This role requires strong communication skills, attention to detail, and a customer-first attitude.

Responsibilities:

• Answer questions about products, services, and company policies

• Process orders, returns, or account updates

• Maintain accurate customer records and documentation

• Collaborate with other departments to resolve issues efficiently

Qualifications

• High school diploma or equivalent

• Prior experience in customer service or administrative support preferred

• Friendly and professional communication style

• Proficient in Microsoft Office and basic data entry

Additional Information

Benefits

• Competitive annual salary ($56,000–$60,000).

• Opportunities for professional growth and internal promotion.

• Comprehensive training and skill development programs.

• Supportive, team-oriented work environment.

• Paid time off and performance-based incentives.