Job Description

We are seeking a dedicated Customer Service Assistant to join our team in Charlotte, NC. This role is ideal for someone who enjoys helping others, communicates clearly, and is committed to delivering exceptional service. You will support daily client interactions, ensure smooth operations, and contribute to an efficient and positive customer experience.

Responsibilities

• Provide professional and courteous support to clients via phone, email, and in-person inquiries.

• Assist with resolving questions, concerns, and service requests in a timely manner.

• Maintain accurate records and update client information in internal systems.

• Coordinate with internal departments to ensure seamless service delivery.

• Prepare reports, summaries, and documentation as needed.

• Support administrative tasks to ensure efficient daily operations.

Qualifications

Qualifications

• Excellent verbal and written communication skills.

• Strong problem-solving abilities and organizational skills.

• Professional and positive attitude when dealing with clients and team members.

• Ability to multitask and manage time effectively in a fast-paced environment.

• Proficiency in basic office software and customer management tools.

Additional Information

Benefits

• Competitive Salary: $50,000 – $54,000 annually.

• Growth Opportunities: Build your career within a supportive and evolving organization.

• Comprehensive Training: Develop your skills through ongoing learning initiatives.

• Collaborative Environment: Join a professional and motivated team focused on success.