Job Description

About the Role
The Customer Service Representative acts as the main point of contact for clients and customers, ensuring questions are answered and issues are resolved promptly. This position is key to maintaining customer satisfaction and loyalty.

Key Responsibilities

• Process orders, returns, and service requests accurately.

• Resolve customer concerns in a professional and timely manner.

• Maintain detailed and organized records of all customer interactions.

• Collaborate with internal departments to support customer needs.

• Follow company procedures and service standards.

Qualifications

• Excellent communication and interpersonal skills.

• Strong problem-solving and organizational abilities.

• Patient, professional, and detail-oriented.

• Basic computer and data entry proficiency.

Additional Information

Benefits

• Competitive salary ($61,000–$66,000 annually).

• Professional growth and advancement opportunities.

• Supportive and collaborative work environment.

• Comprehensive training and development programs.

• Opportunity to work with an experienced and driven marketing team.