Job Description

Job Description

Hype Tier is seeking a motivated and detail-oriented Customer Service Assistant to join our team. The ideal candidate will provide support to customers by addressing inquiries, resolving issues, and ensuring a smooth and positive customer experience. You will play a key role in maintaining customer satisfaction and upholding the company’s reputation for exceptional service.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person in a timely and professional manner

• Resolve product or service problems by clarifying the customer’s issue and determining the best solution

• Maintain accurate records of customer interactions and transactions

• Collaborate with internal departments to ensure customer needs are met

• Provide administrative support and follow up on pending issues

• Assist in processing orders, forms, and requests

• Maintain a positive and empathetic attitude toward customers at all times

Qualifications

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus)

• Proven experience in a customer service or administrative role

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Proficiency in Microsoft Office Suite and basic computer skills

• Ability to multitask and manage time efficiently

• Friendly and professional demeanor

Additional Information

Benefits

• Competitive salary based on experience and performance

• Opportunities for career growth and advancement

• Skill development and training programs

• Supportive team environment

• Paid time off and holidays

• Health and wellness support options