Job Description

Job Description

We are seeking a Customer Service Assistant to join our Atlanta-based team. This role requires a detail-oriented and personable professional to provide outstanding support to our customers by answering inquiries, resolving concerns, and ensuring a smooth and positive customer experience.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and internal systems

• Assist clients with product or service-related questions and concerns

• Process orders, forms, and applications accurately and efficiently

• Maintain updated knowledge of company products, services, and policies

• Work closely with other departments to resolve issues and ensure customer satisfaction

• Document all customer interactions in the CRM system

• Follow communication procedures and guidelines to maintain high service standards

Qualifications

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor's degree preferred)

• Previous experience in customer service or administrative support roles

• Excellent verbal and written communication skills

• Proficient in Microsoft Office and other customer service software

• Strong problem-solving skills and attention to detail

• Ability to multitask, prioritize tasks, and manage time effectively

• Positive attitude and a professional, team-oriented mindset

Additional Information

Benefits

• Competitive salary ($50,000–$55,000/year)

• Opportunities for career advancement and professional development

• Supportive and collaborative team environment

• Comprehensive training provided

• Paid time off and holidays

• Health and wellness benefits