Job Description

About the Role
The Customer Service Assistant provides frontline support by answering questions, resolving issues, and helping customers with their needs.

Key Responsibilities

• Assist customers in person, by phone, or through email.

• Provide accurate information about products, services, or policies.

• Process requests, update customer records, and document interactions.

• Resolve basic issues or escalate concerns to senior staff.

• Support administrative tasks and general office needs.

Qualifications

Qualifications

• Excellent verbal and written communication skills.

• Strong problem-solving abilities and organizational skills.

• Professional and positive attitude when dealing with clients and team members.

• Ability to multitask and manage time effectively in a fast-paced environment.

• Proficiency in basic office software and customer management tools.

Additional Information

Benefits

• Competitive Salary: $50,000 – $54,000 annually.

• Growth Opportunities: Build your career within a supportive and evolving organization.

• Comprehensive Training: Develop your skills through ongoing learning initiatives.

• Collaborative Environment: Join a professional and motivated team focused on success.