Job Description

Job Summary:
We are seeking a detail-oriented and customer-focused Customer Service Assistant to join our team. This role is responsible for providing support to customers by answering inquiries, resolving issues, and ensuring an excellent service experience. The ideal candidate is patient, professional, and passionate about helping others.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.

• Assist with order processing, returns, and exchanges.

• Provide accurate information about products, services, and company policies.

• Document and track customer interactions to ensure proper follow-up.

• Escalate complex issues to the appropriate department or supervisor.

• Support the customer service team with administrative tasks when needed.

• Maintain a positive, empathetic, and professional attitude toward customers at all times.

Qualifications

• High school diploma or equivalent; additional education in customer service or related field is a plus.

• Strong communication and interpersonal skills.

• Ability to multitask, prioritize, and manage time effectively.

• Proficiency in MS Office and familiarity with CRM systems is a plus.

• Problem-solving skills with a customer-first mindset.

Additional Information

Benefits

• Competitive salary range of $66,000 – $70,000

• Opportunities for professional development and growth

• Health, dental, and vision insurance packages

• Paid time off and company holidays

• Supportive team environment with a focus on innovation