Job Description

We are seeking a detail-oriented and personable Customer Service Assistant to support our daily operations and enhance the overall client experience. This role is ideal for individuals who thrive in a professional environment, enjoy assisting others, and take pride in delivering accurate and timely support. The Customer Service Assistant will serve as a key point of contact, ensuring smooth communication and efficient service delivery.

Responsibilities

• Respond professionally to client inquiries via phone, email, and internal systems

• Provide accurate information regarding services, processes, and updates

• Maintain organized records and update customer data as needed

• Assist with scheduling, follow-ups, and internal coordination

• Support team members with administrative and customer-related tasks

• Ensure a consistently positive and professional client experience

Qualifications

• Strong communication skills, both written and verbal

• Professional demeanor and customer-focused mindset

• Excellent organizational and time-management abilities

• Ability to work efficiently in a fast-paced environment

• Attention to detail and problem-solving skills

• Proficiency with basic computer systems and office tools

Additional Information

• Competitive salary ($46,000 – $50,000 annually)

• Growth opportunities within a dynamic consulting firm

• Supportive and professional work environment

• Ongoing skill development and training

• Stability and long-term career potential