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Customer Service Assistant Swim School

British Swim School of Newton/Canton

Customer Service Assistant Swim School

Newton, MA
Part Time
Paid
  • Responsibilities

    Benefits:

    Competitive salary

    Employee discounts

    Flexible schedule

    British Swim School of Newton YMCA Wells Ave Newton 135 Wells Ave, Newton, MA 02459

    $18–$20 per hour based on experience Part-time • After school • Evening shifts • Year-round

    Schedule: Tuesday–Friday, 3:30 PM – 7:30 PM No weekends required Optional Sunday shifts (12 PM – 4 PM) starting in the New Year

    Job Summary: British Swim School of Newton is seeking friendly, organized, and energetic Deck Ambassadors to support our after-school program inside the YMCA Wells Ave Newton. This is a fun, high-energy, customer-focused role that keeps our pool deck running smoothly.

    You remain dry on deck, greeting families, checking in swimmers, supporting instructors, and making sure classes stay on time. For those who want more hours and higher pay, we offer the option to train as a Backup Swim Instructor.

    Responsibilities:

    Welcome families and check in swimmers

    Keep classes running on time

    Support instructors and manage student flow

    Communicate transitions to families

    Maintain an organized, safe pool deck

    Assist parents with questions

    Be a friendly, reliable presence for swimmers and families

    Optional: Backup Swim Instructor Responsibilities

    (only if you choose to train for this role)

    Teach small-group swim lessons (3–4 students)

    Follow our play-based swim curriculum

    Encourage and motivate swimmers

    Help build lifesaving water safety skills

    Benefits:

    Paid training

    Flexible schedule

    Referral program – earn $25 for every new family/student you refer who enrolls

    Uniform provided

    Advancement opportunities

    Indoor work environment

    Required Qualifications:

    Friendly and reliable

    Comfortable interacting with parents and children

    Able to stand/walk for the entire shift

    Able to work Tue–Fri 3:30–7:30 PM

    Preferred (Not Required):

    Customer service experience

    Experience with children

    Interest in teaching or aquatics

    CPR/First Aid background

    About Us: British Swim School has taught water survival and confidence-building swim lessons for over 40 years. Our mission: “To ensure every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer.”

    Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.