Job Title: Customer Service Assistant
Location: Birmingham, AL
Job Type: Full-Time
Reports to: Customer Service Supervisor

Job Summary:

We are seeking a friendly and detail-oriented Customer Service Assistant to join our team. The ideal candidate will be responsible for providing excellent customer support by handling inquiries, resolving complaints, and ensuring a positive customer experience. This role requires strong communication skills, patience, and a customer-first attitude.

Key Responsibilities:

• Greet customers in person, by phone, or via email in a professional and courteous manner.

• Respond to customer inquiries regarding products, services, orders, and general concerns.

• Resolve customer issues efficiently and escalate complex problems to the appropriate department.

• Maintain accurate and up-to-date customer records in the database.

• Assist in processing orders, forms, applications, and requests.

• Follow up with customers to ensure satisfaction and issue resolution.

• Support the sales and marketing teams with administrative tasks as needed.

• Maintain a thorough knowledge of company products, services, policies, and procedures.

• Contribute to a positive team environment and support coworkers as needed.

Requirements:

• High school diploma or equivalent; associate degree preferred.

• Excellent verbal and written communication skills.

• Strong problem-solving skills and attention to detail.

• Ability to multitask and work in a fast-paced environment.

• Proficient in Microsoft Office and basic computer skills.