Benefits:

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Location: Seattle, WA (Remote/Hybrid) Compensation: $28–$30/hour Schedule: Part-time, 15–20 hours per week (flexible hours, typically 10am–2pm)

About Us

At Down to Earth Cuisine, we deliver high-end, nutritious, and restaurant-quality meals directly to our clients’ homes. Our mission is to make healthy eating convenient and sustainable while providing a personalized culinary experience that delights every client.

Position Summary

We’re looking for a Customer Service Associate who loves connecting with people and creating outstanding client experiences. You’ll guide new clients through our discovery and onboarding process, conduct virtual kitchen consultations, and build long-term relationships through proactive communication and follow-up. This role is ideal for someone with a strong sales or client service background who thrives in a fast-paced environment and enjoys working independently with a purpose.

What You’ll Do

Manage the client journey from first inquiry through active service, ensuring a smooth and welcoming experience.

Conduct discovery calls with potential clients, clearly communicating the value of our personal chef services.

Lead virtual kitchen consultations, helping clients feel confident and prepared for their first service.

Follow up with clients regularly to gather feedback, identify opportunities for improvement, and ensure long-term satisfaction.

Respond to new client inquiries promptly (within 2 hours during scheduled work hours).

Track and manage all leads and client communications using Google Workspace tools and CRM systems.

Support client retention by identifying at-risk clients and partnering with Operations for follow-up.

Request Google Reviews after private dinners and exceptional client feedback, and oversee RafflePress campaigns (once implemented) to enhance engagement.

Partner closely with Operations for seamless handoffs between sales and service delivery.

What We’re Looking For

Required:

5+ years of experience in customer service, sales, or client-facing roles

Proven success meeting or exceeding sales or conversion goals

Excellent written and verbal communication skills

Strong organization and time management; able to juggle multiple leads with ease

Proficiency in Google Workspace (Gmail, Docs, Sheets, Calendar, Meet) and virtual meeting tools

Preferred:

Experience in hospitality, food service, or client care environments

Coursework or degree in Sales, Marketing, Communications, or related field

Soft Skills:

Empathetic, positive, and client-focused

Calm under pressure and responsive in communication

Dependable and self-motivated; thrives in a collaborative but independent role

Compensation & Benefits

$28–$30/hour

Part-time, 15–20 hours/week (flexible hours, typically 10am–2pm)

Employees working 20+ hours/week are eligible for:

Health, Vision, and Dental insurance through Regence Blue Cross

Paid Time Off (PTO): accrues at 0.77 hours per 40 hours worked, up to 40 hours/year

Paid Sick Leave (PSL): accrues at 1 hour per 40 hours worked, per WA State law

Work Environment

Primarily remote, possible occasional in-person events or meetings

Requires a quiet, professional workspace with reliable internet

Occasional evening or weekend flexibility based on client needs

This is a remote position.