Are you a solutions-oriented professional with a deep understanding of the sign industry? We are looking for an experienced Customer Service Representative to join our team in a fast-paced, professional environment. This is a key role centered on project management and client consultation, ensuring our business-to-business (B2B) clients receive high-quality, timely solutions for their branding and signage needs. Responsibilities: As the primary point of contact for clients, you won’t just be "taking orders"—you will be a consultant. You’ll use your industry expertise to guide customers through material options, sizing, and installation requirements to find the perfect fit for their specific projects. • Project Management: Oversee projects from initial inquiry to final delivery, coordinating closely with our in-house Production and Design departments. • Client Consultation: Manage inbound communication via phone, email, and in-person walk-ins, providing professional guidance on sign and graphic options. • Workflow Coordination: Ensure deadlines are met by tracking project status and maintaining clear communication between the client and the technical team. • Professional Service: Build and maintain relationships with our primary client base of local businesses and organizations. Qualifications: • Experience: A minimum of 2 years of direct experience in the sign and graphics industry. You should be familiar with industry terminology, substrates, and production processes. • Communication: Exceptional verbal and written communication skills with a professional demeanor. • Organized: Ability to juggle multiple projects simultaneously without losing sight of the details. • Collaborative: A team player who enjoys working with designers and fabricators to bring a client’s vision to life. Compensation: $20 hourly

• As the primary point of contact for clients, you won’t just be "taking orders"—you will be a consultant. You’ll use your industry expertise to guide customers through material options, sizing, and installation requirements to find the perfect fit for their specific projects. • Project Management: Oversee projects from initial inquiry to final delivery, coordinating closely with our in-house Production and Design departments. • Client Consultation: Manage inbound communication via phone, email, and in-person walk-ins, providing professional guidance on sign and graphic options. • Workflow Coordination: Ensure deadlines are met by tracking project status and maintaining clear communication between the client and the technical team. • Professional Service: Build and maintain relationships with our primary client base of local businesses and organizations.