Benefits:

401(k)

Dental insurance

Health insurance

Vision insurance

Are you an individual who goes above and beyond to help someone? Do you have Merchant Cash Advance Experience? If this sounds like you, we’d love to meet. We are seeking a candidate with strong negotiating abilities, highly organized and excellent attention to detail. This position is 100% remote.

Responsibilities include:

Provide top-notch Merchant Cash Advance (MCA) customer service & soft collections

Investigate asset information for businesses and owners using bank statements and publicly available information

Review payment modifications to avoid legal action

Notate all correspondence into the appropriate deal file

Qualified candidates will have:

Strong work ethic, a self-starter

Excellent attention to detail

Ability to multitask and work in a fast paced, high volume environment

Customer service or collections experience

Great communication skills (verbal and written)

Types at least 30 WPM or more with 90% accuracy

Intermediate computer skills

Comfortable empathizing and remaining patient with difficult callers

Speaks Spanish and English

Familiar with Google Suite

What You’ll Do

Answer inbound customer service calls, emails and chats from customers

Send outbound emails to customers

Make outbound calls to customers

Quickly help customers

Solve problems in a creative way

Document details of calls and customer interactions in the appropriate systems

Type and talk at the same time

Navigate multiple systems, programs, and screens at the same time

Respond to internal chats & phone calls

This is a remote position.