Benefits:

Health insurance

Opportunity for advancement

Signing bonus

Training & development

We are seeking a Customer Service Associate to be the welcoming voice and helpful hand for our customers. In this role, you'll play a crucial part in ensuring a positive customer experience by providing excellent support, resolving inquiries, and guiding customers through our products/services. If you're a proactive problem-solver with a passion for helping others and a knack for clear communication, we want to hear from you!

Responsibilities

Customer Interaction: Respond to customer inquiries promptly and professionally via phone, email, chat, and/or social media.

Problem Resolution: Diagnose and resolve customer issues efficiently, escalating complex problems to the appropriate department when necessary.

Product/Service Knowledge: Develop and maintain a comprehensive understanding of our products, services, policies, and procedures to provide accurate information and effective solutions.

Account Management: Assist customers with account-related tasks such as updates, billing inquiries, and service modifications.

Documentation: Accurately document all customer interactions and resolutions in our CRM system.

Feedback Collection: Gather customer feedback and identify trends to help improve our products, services, and support processes.

Sales Support (as applicable): Identify opportunities to upsell or cross-sell products/services where appropriate and beneficial to the customer.

Team Collaboration: Collaborate with team members and other departments to ensure a seamless customer experience.

Adherence to Standards: Maintain a high level of customer satisfaction in line with company standards and KPIs.

Qualifications

Education: High school diploma or equivalent required; some college coursework or a degree in a related field is a plus.

Experience: 1-2 years of experience in a customer service role, preferably in a fast-paced environment.

Communication Skills: Exceptional verbal and written communication skills with the ability to articulate complex information clearly and concisely.

Interpersonal Skills: Strong active listening skills, empathy, and a patient, positive attitude.

Technical Proficiency: Comfortable navigating various software applications, CRM systems, and communication tools.

Problem-Solving: Proven ability to analyze situations, identify root causes, and provide effective solutions.

Adaptability: Ability to multitask, prioritize, and manage time effectively in a dynamic work environment.

Team Player: Collaborative mindset with a willingness to support team goals.

Availability: Flexibility to work various shifts, which may include evenings, weekends, and holidays, depending on business needs.