Customer Service Associate

Full Time - On-Site in Hudson County - Competitive Salary and Bonuses - Paid Training - Growth Opportunity

We are seeking a friendly and dedicated Customer Service Associate to join our client services team. The ideal candidate will be passionate about our mission and committed to providing exceptional support to a non profit client's donors, volunteers, and community members. This role involves responding to pledge inquiries, assisting with membership registrations, and ensuring a positive experience for all donors.

Key Responsibilities:

• Greet and assist visitors with professionalism and empathy
• Provide information about our programs, services, and upcoming events
• Support donor engagement through informative dialogue, responses, and follow-ups
• Process donations, membership sign-ups, and volunteer registrations accurately
• Maintain organized records of interactions and transactions
• Collaborate with team members to promote awareness of organizational initiatives
• Assist in organizing and supporting community outreach events
• Address and resolve concerns or issues promptly and professionally

Qualifications:

• Strong interpersonal and communication skills
• Compassionate and patient attitude
• Ability to handle sensitive situations discreetly
• Good organizational skills with attention to detail
• Prior experience in customer service or non-profit work is preferred but not required
• Ability to work collaboratively and independently
• Must be 18 or older to be considered
• Must be able to commute to Hudson County
• Ability to sit, stand, and greet guests for extended periods

Why Join Us?

• Contribute to meaningful community impact
• Supportive and collaborative work environment
• Opportunities for personal growth and development