Benefits:

Competitive salary

Flexible schedule

Opportunity for advancement

Part-Time | Independent Contractor | Onsite Collaboration Required

La Brigade de Buyer, Inc. is seeking an experienced Customer Service Representative (Consumer) to provide independent customer support services for our direct-to-consumer business. This is a part-time, 1099 independent contractor engagement focused on delivering a premium, consultative customer experience aligned with our high-end kitchenware brand.

This role is well suited for a customer service professional with a passion for cooking or baking who can advise customers, resolve issues independently, and represent a premium consumer brand with professionalism and care.

Onsite Collaboration: Due to the nature of the work and cross-functional collaboration, the contractor must perform services onsite at our office up to three (3) days per week, coordinated in advance. The contractor retains discretion over how services are performed during onsite and offsite work periods.

Scope of Services

The Contractor will provide customer service and advisory support services, including:

Consumer Customer Support

Manage customer inquiries via Gorgias CRM (email, chat, and phone channels), maintaining timely and accurate responses

Advise and resolve customer concerns on product selection and usage delivering a premium consultative experience

Provide product knowledge and care guidance, enhancing customer confidence and trust

Handle customer complaints and coordinate returns, refunds, replacements, and cancellations through Shopify, in accordance with documented guidelines

Order, Returns & Data Management

Maintain organized records of inquiries, resolutions, and responses in Gorgias

Coordinate with Quality and Marketing teams to support accurate customer responses and escalations as needed.

Coordinate with warehouse and logistics teams to track shipments as needed, resolve delivery issues, and prevent delays in accordance with Extensive WMS platform

Coordination & Escalation

Liaise with Direct-to-Consumer, Marketing, and Warehouse partners as needed

Review and quality-check external helpdesk responses related to pricing and delivery inquiries as well as update macros as needed in Gorgias

Identify issues or risks and escalate appropriately through agreed communication channels

Deliverables & Performance Expectations

Timely, professional responses to customer inquiries

Accurate logging and documentation of customer interactions

Clear escalation of complex or high-risk issues

Consistent alignment with documented quality and brand standards

Contractor Qualifications

Minimum 2 years of experience providing consumer-facing customer service support, preferably in high end consumer goods or homeware

Strong written and verbal communication skills

Ability to manage multiple inquiries independently in a fast-paced environment

Proficiency with Microsoft Office

Experience with Shopify is required

Experience with Gorgias or similar ticketing CRM is required

Experience with NetSuite or similar systems is a plus

Knowledge of kitchenware (cookware, bakeware, cutlery, utensils) is a plus

Fluent English required; additional languages (French or Spanish) a plus

Engagement Terms (Independent Contractor)

This engagement is for a 1099 independent contractor, not an employee

Contractor retains control over the manner and means of performing services

Contractor may provide services to other clients during the engagement

Contractor is responsible for all taxes, insurance, equipment, and business expenses

Compensation is expected to be hourly and paid for time worked, consistent with non-exempt pay practices, as defined in the Independent Contractor Agreement

No eligibility for employee benefits, paid time off, or overtime premiums

Engagement scope, compensation, invoicing, and termination terms will be defined in a separate Independent Contractor Agreement

Equal Opportunity Statement La Brigade de Buyer, Inc. engages independent contractors without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.

Flexible work from home options available.