Benefits:
Competitive salary
Flexible schedule
Opportunity for advancement
Part-Time | Independent Contractor | Onsite Collaboration Required
La Brigade de Buyer, Inc. is seeking an experienced Customer Service Representative (Consumer) to provide independent customer support services for our direct-to-consumer business. This is a part-time, 1099 independent contractor engagement focused on delivering a premium, consultative customer experience aligned with our high-end kitchenware brand.
This role is well suited for a customer service professional with a passion for cooking or baking who can advise customers, resolve issues independently, and represent a premium consumer brand with professionalism and care.
Onsite Collaboration: Due to the nature of the work and cross-functional collaboration, the contractor must perform services onsite at our office up to three (3) days per week, coordinated in advance. The contractor retains discretion over how services are performed during onsite and offsite work periods.
Scope of Services
The Contractor will provide customer service and advisory support services, including:
Consumer Customer Support
Respond to individual customer inquiries via phone, email, and digital channels
Evaluate, log, and respond to inquiries received through email, phone, website, and social media platforms
Advise customers on product selection and usage, delivering a premium, consultative experience
Handle customer complaints and coordinate refunds or replacements in accordance with documented guidelines
Perform customer verifications, including fraud-related inquiries when applicable
Order, Returns & Data Management
Log all customer inquiries and follow-ups in the ERP system
Manage return reports, analyze trends, and provide recommendations
Maintain organized records of inquiries, resolutions, and responses
Coordinate with Quality and Marketing teams to support accurate customer responses
Community & Brand Engagement
Support the de Buyer Enthusiasts community (Facebook Group), including:
Publishing approved content (news, tips, product guidance)
Welcoming new members
Responding to product-related questions and comments
Coordination & Escalation
Liaise with Direct-to-Consumer, Marketing, and Warehouse partners as needed
Review and quality-check external helpdesk responses related to pricing and delivery inquiries
Identify issues or risks and escalate appropriately through agreed communication channels
Deliverables & Performance Expectations
Timely, professional responses to customer inquiries
Accurate logging and documentation of customer interactions
Clear escalation of complex or high-risk issues
Consistent alignment with documented quality and brand standards
Contractor Qualifications
Minimum 1 year of experience providing consumer-facing customer service support, preferably in high end consumer goods or homeware
Strong written and verbal communication skills
Ability to manage multiple inquiries independently in a fast-paced environment
Proficiency with Microsoft Office
Experience with Shopify and NetSuite or similar systems
Knowledge of kitchenware (cookware, bakeware, cutlery, utensils) is a plus
Fluent English required; additional languages (French or Spanish) a plus
Engagement Terms (Independent Contractor)
This engagement is for a 1099 independent contractor, not an employee
Contractor retains control over the manner and means of performing services
Contractor may provide services to other clients during the engagement
Contractor is responsible for all taxes, insurance, equipment, and business expenses
Compensation is expected to be hourly and paid for time worked, consistent with non-exempt pay practices, as defined in the Independent Contractor Agreement
No eligibility for employee benefits, paid time off, or overtime premiums
Engagement scope, compensation, invoicing, and termination terms will be defined in a separate Independent Contractor Agreement
Equal Opportunity Statement La Brigade de Buyer, Inc. engages independent contractors without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.
Flexible work from home options available.