We’re looking for an enthusiastic, highly motivated customer service representative to provide an excellent experience to our customers. No experience in the insurance industry? Bring your strong desire to learn and grow, and we will train you! Job seekers should have a background in service and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you! This is a hybrid role with the potential to go remote. Responsibilities: • Process policy transactions by reviewing our insurance Product Line's new business, changes, and renewals based on established guidelines. • Accurately complete service requests, including entering information into the appropriate computer system in a timely manner. • Work with the underwriting staff to resolve coverage questions. • Answer Inquiries from Agents, Agent Assistants, Customers, and 3rd parties regarding policy or billing via various channels and respond accurately, promptly, and in a professional manner. • Maintain an acceptable productivity and quality level by working with your Manager to understand processes and procedures. • Contributes to team effort by accomplishing related tasks as needed. Qualifications: • Two years of office and/or customer service experience, preferably in property and casualty insurance. • Proficient PC skills, including accurate and speedy keyboarding • Effective written and verbal communication skills, including excellent telephone skills. • Ability to keep information confidential. • A team player with proven customer service experience. • Problem-solving skills. • Participation in industry-related programs such as IIA, CISR, CIC, etc., is preferred. • Bilingual abilities (Spanish, Hmong, etc.) are a plus. Compensation: $50,000 - $55,000 per year, based on experience and paid on an hourly basis

• Process policy transactions by reviewing our insurance Product Line's new business, changes, and renewals based on established guidelines. • Accurately complete service requests, including entering information into the appropriate computer system in a timely manner. • Work with the underwriting staff to resolve coverage questions. • Answer Inquiries from Agents, Agent Assistants, Customers, and 3rd parties regarding policy or billing via various channels and respond accurately, promptly, and in a professional manner. • Maintain an acceptable productivity and quality level by working with your Manager to understand processes and procedures. • Contributes to team effort by accomplishing related tasks as needed.