Customer Service Associate

S

School of Visual Arts

Customer Service Associate

New York, NY
Full Time
Paid
  • Responsibilities

    DATE AVAILABLE: August 2025

    JOB TITLE: Customer Service Associate

    DEPARTMENT: SVA Campus Store

    REPORTS TO: Operations Manager, SVA Campus Store

    SALARY: $40,000- $50,000 per year

    JOB SCHEDULE: Monday-Friday 9 am- 5 pm with 2 weekends a year onsite

    POSITION OVERVIEW : The Customer Service Associate interacts with customers to provide information in response to inquiries about merchandise, Apple products, and services sold by the store. The employee will be in contact with the public constantly, both over the phone and via chat, as well as in person at the store. The Associate will also prepare the sales floor merchandise and assist customers with orders and deliveries as required. This position has the opportunity to gain training in the Apple Excellence Program, a sales training program with opportunities to interact within the larger Apple Authorized Campus Store community.

    DUTIES AND RESPONSIBILITIES:

    • Respond to customer inquiries with regard to product offerings and services
    • Execute credit card and POS transactions – sales/returns
    • Weekly maintenance and updating of the e-commerce website regarding promotions, new products, photographs, and descriptions, with consideration for Apple compliance, etc.
    • Daily fulfillment of all e-commerce orders posted to the store account.
    • Maintain digital image archive of all product lines, edited for web and print.
    • Monitor inventory, tag merchandise, and maintain stock levels as established by the Manager
    • Set up and display merchandise and equipment within the store.
    • Perform general housekeeping of the store's sales floor.
    • Participate in store marketing activities and other special promotions/activities
    • Participate in ongoing Apple product education certifications
    • Participate in quarterly inventory counts
    • Assist in troubleshooting and responding to customer inquiries, return policy questions, and complaints related to the sale of products.
    • Process and follow through with all SVA Loan Requests
    • Ability to work retail hours, including some evenings, weekends, and holidays, as the need arises.
    • Assist the Manager in all work-related activities, as needed

    RESPONSIBILITIES – SUPERVISOR:

    • May assist in training temps and student workers

    MINIMUM QUALIFICATIONS:

    • Bachelor's degree required
    • 2 years of related experience

    PREFERRED QUALIFICATIONS:

    • College degree preferred
    • Customer service & de-escalation experience preferred
    • 2-3 years of experience in the retail environment – electronics/computer/photography or related technology.
    • 2-3 years of experience as Cashier/Point of Sale (POS) system experience
    • Experience with Shopify is a plus

    KNOWLEDGE, SKILLS, AND ABILITIES:

    • Excellent communication and interpersonal skills with attention to detail required.
    • Knowledge and interest in the Apple ecosystem
    • Ability to work independently and with minimal supervision.
    • Skill in effective verbal and written communication.
    • Skill in oral and written communication.
    • Skill in data analysis and problem solving.
    • Skill in handling multiple tasks and prioritizing.
    • Skill in planning and organizing.
    • Skill in operating a personal computer and related equipment.
    • Ability to provide customer service.
    • Ability to train others.
    • Ability to lead cross-functional and departmental project teams.
    • Ability to develop and maintain knowledge in assigned specialized areas.
    • Ability to work with frequent interruptions and changes in priorities.
    • Ability to resolve problems or situations requiring the exercise of good judgment.
    • Ability to establish and maintain good working relationships with other employees and the public

    PHYSICAL REQUIREMENTS OR WORKING CONDITIONS:

    • This customer service associate position is completely onsite with no opportunity to work remotely.
    • Willingness to work outside designated office hours as needed for events
    • Shift may change according to departmental needs. Work hours may include after-hours, holidays, and weekend work
    • May be required to work additional hours outside of the regular work schedule.
    • Tasks may involve bending, lifting, walking, carrying or using a force equal to lifting up to thirty-five (35) pounds.

    WORKING AT SVA

    The School of Visual Arts has been a leader in the education of artists, designers, and creative professionals for more than seven decades. With a faculty of distinguished working professionals, a dynamic curriculum, and an emphasis on critical thinking, SVA is a catalyst for innovation and social responsibility. Comprising over 7,000 students at its Manhattan campus and over 41,000 alumni from 128 countries, SVA also represents one of the most influential artistic communities in the world. For more information about the College's 30 undergraduate and graduate degree programs.

    Click here to learn what it's like to work at SVA.

    The School of Visual Arts is an equal-opportunity employer. Diversity and inclusion a core principles of the College. SVA enjoys a community that represents a significant number of historically underrepresented communities, ethnic and religious backgrounds, gender identities, diverse abilities, and foreign countries, and all are encouraged to apply.