Do you love interacting with others, making connections, and helping people? How about a little variety in your job, not the same mundane task over and over again? Or maybe you like having Weekends Off! Then you’re an excellent fit for the customer service associate position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply. PLEASE NOTE: THIS IS AN IN-PERSON POSITION. Responsibilities: • Hours are Monday through Thursday from 8:30 am to 5:00 pm and Friday from 8:30 am to 3:00 pm (Weekends Off) • Be on time and ready for a busy but creative and fun day • Greet walk-in client, identify and assist with needs and/or orders • Answers phone calls, identify client’s needs, provide solutions to assist with questions and/or order needs • Manages walk-in traffic, incoming calls, emails, and take appropriate actions • Collects accurate and complete information • Processes and inputs orders • Prepares estimates and invoices • Serves as a primary contact for clients and a liaison between sales, production, and clients • Performs quality checks on outgoing jobs, using an eye for detail, care for quality approach • Places phone calls and/or emails to follow up on estimates • Updates client records and purchasing history, maintain records with accurate and updated information • Filing of client estimates and orders • Understand products, services, and procedures within the organization • Market products, solutions, and services to previous and current clients • Conducts collection calls for receivables • Maintains communication logs and other pertinent records • Ensures proper cleanliness and “tour-ready” environment at front counter, conference/meeting rooms, and showroom areas • Builds professional relationships with a diverse client/prospect base • Assists with scheduling, priority changes in a fast-paced environment • Assists with other projects as needed Qualifications: • Excellent active listening, interpersonal, and communication skills • Previous work in a customer-facing position Compensation: $16 - $20 hourly

• Hours are Monday through Thursday from 8:30 am to 5:00 pm and Friday from 8:30 am to 3:00 pm (Weekends Off) • Be on time and ready for a busy but creative and fun day • Greet walk-in client, identify and assist with needs and/or orders • Answers phone calls, identify client’s needs, provide solutions to assist with questions and/or order needs • Manages walk-in traffic, incoming calls, emails, and take appropriate actions • Collects accurate and complete information • Processes and inputs orders • Prepares estimates and invoices • Serves as a primary contact for clients and a liaison between sales, production, and clients • Performs quality checks on outgoing jobs, using an eye for detail, care for quality approach • Places phone calls and/or emails to follow up on estimates • Updates client records and purchasing history, maintain records with accurate and updated information • Filing of client estimates and orders • Understand products, services, and procedures within the organization • Market products, solutions, and services to previous and current clients • Conducts collection calls for receivables • Maintains communication logs and other pertinent records • Ensures proper cleanliness and “tour-ready” environment at front counter, conference/meeting rooms, and showroom areas • Builds professional relationships with a diverse client/prospect base • Assists with scheduling, priority changes in a fast-paced environment • Assists with other projects as needed