S top! Before you decide to apply for this job, I want you to ask yourself a few questions. And I want you to really think about your answers, because your honest responses to these questions will help you determine if Dealers Wholesale is right for you.

1. Do you take ownership of your responsibilities and commitments, both to yourself and to others? Or do you pass the buck, point fingers, and make excuses?
2. Do you go out of your way to collaborate with others and be of service to others? Or do you work in silos, and choose to serve your own agenda before the larger team?
3. Do you proactively take the initiative to solve problems that arise? Or are you content to point out the problem and wait for someone else to solve it?
4. Do you drive toward excellence in everything you do, and work to be better every day than the day before? Or do you settle for mediocrity rather than continually improving?

At Dealers Wholesale, Character and Core Values come first. We can teach you how to be a great Account Representative in our Command Center, but we cannot teach you how to be a Right Person for our Culture.

If it sounds like our standards are high, it’s because they are! If you are attracted to being a part of an elite team that Strives for Excellence every single day, then I invite you to hit the Apply button. If you are unwilling to be held Accountable to these standards, then I invite you to keep looking – the right job is out there for you!

What we bring to the table:

• We work for a Cause. Dealers Wholesale and the products we sell provide Warmth, Comfort, and Security. We are intentional about giving back to the communities in which we do work.
• We encourage and enable growth and development. We often internally promote our team members to the next step in their career with us!
• We provide a family atmosphere. People here care about one another, and it shows.
• Accessible and approachable leadership team. It goes beyond an “open door policy” – it’s more like a “come on in!” policy.
• We believe in a people-first culture. Our organization makes decisions with the individual people who work here in mind.
• We have fun! Weekly push-up challenge, popcorn Fridays, family picnics, annual chili cook-off, etc.!
• We are stable. We have been in the Indianapolis community since 1963, we have survived recessions, fires, and COVID-19 – and we continue to grow!
• Competitive benefits package, paid holidays, flexible work arrangements, and much more.

What you bring to the table:

• You confidently answer “Yes!” to the first half of each question above.
• You have excellent customer service skills and can deescalate a difficult situation with grace.
• You have the ability to jump from one task to the next and back without missing a beat.
• You thrive under pressure, and handle stress with a positive attitude; you focus on “how we can” rather than “why we can’t.”
• You have a knack for establishing, building, and maintaining relationships.
• Your communication skills are on point – whether you’re writing an email, talking on the phone, chatting in-person, or sending a text!
• You have a keen eye for detail, are confident in your ability to accurately and quickly enter data into a software system.
• Computers are second nature to you.

What you will do:

The Command Center is the heartbeat of the Residential Division. You are pumping “oxygen” to the other departments so they can operate smoothly. Some days, it might feel like you are everything to everyone… and the fact is, you are! After all, a body can’t function if the heart isn’t beating.

This role’s mission is to work with residential builders as well as other departments within the organization to schedule fireplace installations, fireplace facings installations, and fireplace service calls. You are also solving problems for the builders, building meaningful working relationships, and serving internal and external customers alike. The individual is expected to exhibit the core values of the company - to be accountable, relationship driven, solutions focused, and striving for excellence.

When our Sales Team gets a new order, you will be processing that incoming order in the system.

While you are entering that order, the phone might ring. Maybe it’s a builder, maybe it’s sales, maybe it’s an installer in the field standing on a roof and asking for your help to resolve an issue they’re facing… answer that call, help them out, and return to the order you were entering.

Maybe while you’re on the phone, purchasing has a question about the material for an order you entered. “Which fireplace am I supposed to purchase for this exactly?” Once you’re off the phone, research the question for purchasing to help them do their job effectively as well.

Maybe while you’re researching material for purchasing, accounting has a question about how to properly invoice an order you entered. Provide great customer service to accounting, and then get back to that order you were entering, well, an hour ago!

While you’re entering orders and answering questions, your email inbox and texting application have been dinging – respond to these communications in a timely manner to ensure an excellent customer experience.

Stay on top of project schedules and deadlines – installing the fireplace is a meaningful step in the process of building someone’s dream home. Make sure we aren’t the reason they can’t move in on time!

As you can imagine, we have times that are slower (it’s hard to build homes when the ground is frozen) and times that are busier. Sometimes meeting project deadlines means working some overtime – but the tradeoff is, we are flexible in how and where!

Thrive under pressure, collaborate with your team, and face challenges together with a “we got this” attitude.