Benefits:

Great Working Environment

Growth and Career Advancement Opportunities

Flexible Scheduling

401(k)

401(k) matching

Company parties

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Job Summary

We are seeking a Customer Service Coordinator to join our team at Home Appliance. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally, you are driven to provide the highest level of customer service and satisfaction and are able to effectively manage a variety of situations on a day-to-day basis. This position requires travel to our local branches for team meetings, training, and other responsibilities. Please only apply if you can commit to regular travel to one of our locations in Northeast Ohio.

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team quotas

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

Why us:

We were voted BEST OF THE BEST for 17 years straight by Medina Gazette readers for the Best Place to purchase appliances

We want only the best and will invest in your growth

We are the only Northeast Ohio company that offers the entire customer experience, including sales, service, installation, delivery and parts

Growing organization provides multiple opportunities for advancement

We reward positive results and outstanding customer service practices

We are happy. We love what we do. We work hard and play hard.

We are constantly evolving to ensure the big and small details of what we do aren't missed.

Every process should be about getting customers and keeping them for life

This is a remote position.