Restoration 1 of Horry County is seeking an organized, dependable, and customer-focused Office Manager to join our growing team.

This position serves as the hub of our office and requires someone who can confidently manage multiple responsibilities while delivering outstanding customer service. Our customers are often experiencing water damage, mold issues, fire damage, or other property emergencies, making empathy, professionalism, and excellent communication skills essential.

We are looking for a self-starter who takes ownership of their work, follows through on commitments, and helps keep the office running smoothly in a fast-paced environment.

Responsibilities

Answer incoming customer calls and provide exceptional customer service

Schedule inspections, emergency services, and appointments

Coordinate schedules with managers and field personnel

Make outbound calls regarding appointments, paperwork, collections, and customer follow-up

Assist with accounts receivable and collections

Communicate with customers, insurance carriers, adjusters, vendors, and subcontractors

Process payroll and assist with QuickBooks functions

Maintain accurate records within company software systems

Order and manage office supplies

Assist with administrative projects and office operations

What We're Looking For

Outstanding phone and communication skills

Strong customer service mindset

Ability to remain calm under pressure

Ability to communicate effectively with a wide variety of personalities

Strong organizational and multitasking skills

Attention to detail and follow-through

Reliable attendance and punctuality

Ability to learn new software quickly

Comfortable discussing outstanding balances and collections professionally

Preferred Qualifications

QuickBooks experience

Microsoft Office experience

Administrative or office management experience

Dispatching or scheduling experience

Accounts receivable or collections experience

Restoration, construction, plumbing, HVAC, roofing, or other home service industry experience

Insurance claims experience

Customer Service Expectations

Our customers are often going through one of the most stressful events of their lives. Water damage, mold growth, fire damage, and other property emergencies create anxiety and uncertainty.

The ideal candidate must be able to listen carefully, communicate with empathy, remain calm during difficult situations, and help customers feel confident that they are being taken care of. The ability to de-escalate concerns and maintain professionalism at all times is critical.

Benefits

Competitive Pay

Paid Time Off

6 Paid Holidays

401(k)

Dental, Vision, and Supplemental Insurance

Opportunities for Growth and Advancement

Our Mission

We believe restoration services should be people-focused.

When disaster happens, we treat our customers like our neighbors.

We lead with compassion and expertise to bring order in times of chaos.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Restoration 1 Corporate.