Benefits:

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Now Hiring: Customer Service Coordinator (1st Shift) Location: Decatur, AL Pay: $23.00–$26.00 per hour

Are you someone who enjoys building relationships, staying organized, and being the go-to person who keeps everything running smoothly? We’re looking for a motivated and detail-oriented Customer Service Coordinator to join our team on 1st shift. In this role, you’ll play a key part in connecting our customers with our internal teams to ensure a seamless experience from order to delivery.

What You’ll Do

In this role, you’ll be at the center of communication—supporting customers while working closely with our sales, production, and shipping teams. Your day may include:

Building and maintaining strong, positive relationships with customers through ongoing communication

Receiving and reviewing customer purchase orders through various channels

Ensuring orders are accurate in pricing, timing, and delivery expectations

Sending order confirmations and keeping customers informed every step of the way

Coordinating with internal teams to keep production running smoothly

Creating and managing work orders and production schedules

Tracking and expediting orders to meet customer needs

Proactively communicating updates or resolving any issues that arise

Supporting sales with quotes, bids, and customer requests

Keeping organized and accurate documentation for all customer interactions and orders

Your attention to detail and ability to stay organized will make a real difference in delivering an excellent customer experience.

What We’re Looking For

High school diploma or equivalent

At least 6 months of experience in a manufacturing or similar environment

Comfortable using Microsoft Excel, Word, and other basic computer programs

Strong communication skills—both written and verbal

Ability to multitask, stay organized, and meet deadlines

A team player with great interpersonal skills and sound judgment

Ability to work independently while staying connected with the team

Willingness to occasionally travel locally to customer sites

Work Environment & Physical Requirements

This role is primarily office-based and includes:

Sitting for extended periods while working on a computer

Occasional standing, walking, bending, and light lifting (up to 25 lbs)

Frequent communication with team members and customers

Why Join Us?

We value teamwork, communication, and a positive work environment. You’ll be part of a supportive team where your contributions matter and your work directly impacts customer satisfaction and company success.

If you’re ready to bring your organization skills and customer-first mindset to a company that values what you do, we’d love to hear from you!