Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Location: In-Person | Hickory, NC Compensation: Based on experience

Position Overview We are seeking an enthusiastic and detail-oriented Customer Service Representative to join our growing team. This position is ideal for someone who thrives on helping others, communicates clearly, and enjoys working in a supportive, fast-paced environment.

In this role, you’ll handle customer communications primarily via phone, text, and email, with minimal face-to-face interaction. You’ll be an important part of ensuring that our customers receive prompt, accurate, and friendly service at every touchpoint.

Key Responsibilities

Respond promptly and professionally to customer inquiries via phone, text, and email

Provide clear, accurate information and resolve customer concerns with patience and empathy

Accurately document customer interactions and follow up as needed

Collaborate with internal departments to ensure customer needs are met efficiently

Maintain an up-to-date understanding of company products, services, and policies

Recognize and escalate high-priority issues appropriately

Qualifications

Previous experience in customer service, financial services, or account support preferred

Excellent verbal and written communication skills

Strong typing skills and attention to accuracy in documentation

Ability to multi-task, prioritize, and stay organized in a fast-paced setting

Positive attitude, reliability, and a genuine desire to help people

What We Offer

Competitive pay (based on experience)

Supportive and team-oriented work environment

Opportunities to learn and grow within the company

If you’re passionate about providing excellent service and are ready to join a company that values professionalism, teamwork, and integrity, we’d love to hear from you.