Benefits:

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Stock options plan

Customer Service Representative FinTech Company

4-5 months then perm

Iselin, NJ • On-site

$60K - $65K/yr

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Job description

Hybrid, Full Time, Full Benefits, Very stable and room for growth.

FinTech Company in the Medical/Health Industry is seeking a motivated professional who can work independently in a fast-paced, customer-centric environment while continually understanding the ever-changing needs of today’s customer. The Customer Service Representative (CSR) supports the Client Services team with day-to-day duties.

The Rep. may assist with all types of customer-related inquiries, which include inbound and outbound calls. This position requires the CSR to resolve escalated customer inquiries while maintaining an exemplary level of service to reflect a pleasant client experience. The ideal candidate will understand how to eloquently speak to our clients via all contact channels (Phone, Email, Live Chat) and is responsible for providing support for all customer relationship management requirements. This may include payment processing, initiating payment due date changes, updating client personal information, and reviewing documentation for processing.

What You'll Do:

Provide exceptional customer service in a timely fashion

Respond to customer inquiries via telephone and internal portal, including but not limited to emails, dispute/service request

Respond to customer inquiries with written business correspondence when needed

Interact with cross-functional teams to resolve client issues

Interact effectively with internal and external partners as well as clients/customers

Perform research to resolve complex customer inquiries

Speak eloquently and respectfully while being attentive to client needs

Train on new products being offered

Identify inefficiencies and provide ideas to enhance the client and employee experience

Train new CSRs entering the department, follow requirements and maintain deadlines for completion of job tasks

​Qualifications:

Possess excellent customer service and office administrative skills

Multi-lingual, Spanish speaking strongly preferred.

Have knowledge of Customer Relationship Management (CRM) systems (such as ZenDesk, SalesForce)

Maintain upbeat, positive attitude and an approach to work rooted in professionalism

Have comprehensive knowledge of customer service

Possess excellent verbal and written communication skills

Exemplify strong problem-solving skills

5+ years of demonstrated performance in a goal-driven & customer-focused environment preferred

4-year college degree from an accredited institution

Knowledge of payment processing with Debit Card and ACH

Strong proficiency with Microsoft Office applications

Knowledge of financial services and installment loans a plus

Available to work 12 – 9 PM shift, and occasional Saturdays as needed. Flexibility as the business requires.

Flexible work from home options available.