Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

SealMaster is hiring a motivated Customer Service & Inside Sales Representative to join our team.

This is not a desk-only customer service job. You will work directly with contractors, business owners, and pavement maintenance professionals who rely on SealMaster for sealer, tools, equipment, materials, and technical support.

The right candidate is friendly, confident, organized, computer savvy, and comfortable in a hands-on industrial environment. You should enjoy helping customers, solving problems, learning products, and taking ownership of the customer experience.

This role includes customer-facing sales, order processing, product support, loading assistance, sealer pumping, and general store, warehouse, and yard support. You should be comfortable around pavement sealer, hoses, tanks, forklifts, equipment, and industrial materials. You may get dirty from time to time while helping customers and supporting daily operations.

Guiding Principles

At SealMaster, great service means moving with urgency, listening carefully, asking good questions, and helping customers find practical solutions.

We value people who are responsive, professional, and willing to follow through. A quick answer, the right product recommendation, or a few minutes of troubleshooting can save a customer hours in the field.

Strong team members keep learning, build product knowledge, get the details right, stay calm under pressure, own the outcome, and look for ways to improve the customer experience.

Responsibilities

Greet and assist customers in a professional, helpful manner

Build relationships with contractors and repeat customers

Identify customer needs and recommend products, tools, equipment, and solutions

Process orders, sales transactions, and customer information accurately

Provide basic product guidance and technical support after training

Assist with sealer, tools, equipment, materials, loading, hose handling, and pumping

Safely move, organize, and maintain products in the store, warehouse, and yard

Maintain inventory, displays, equipment, and service areas

Keep customer areas clean, organized, safe, and welcoming

Document customer interactions and update customer information

Communicate clearly with internal team members

Stay calm and solutions-focused with stressed or frustrated customers

Participate in training to build product knowledge and sales skills

Help improve systems, procedures, and the customer experience

Qualifications

High school diploma or GED

Customer service, inside sales, retail, counter sales, warehouse, contractor-supply, or similar experience preferred

Strong phone and verbal communication skills

Ability to listen, ask good questions, and understand customer needs

Comfort using computers, point-of-sale systems, and customer management software

Ability to stay organized and manage multiple priorities

Confidence working around industrial products, equipment, and materials

Willingness to get hands-on and help in the store, warehouse, or yard

Positive attitude, strong work ethic, and team-first mindset

Ability to remain calm, professional, and helpful under pressure

Forklift experience preferred, but not required

Physical Requirements

Must be comfortable in a hands-on industrial environment

Must be able to lift 50+ pounds as needed

Must be able to stand, walk, bend, reach, and move throughout the workday

Must be willing to assist with loading, pumping, inventory, and yard support

Must be willing to get dirty from time to time

Must follow safe work practices and maintain a clean, organized work area

Why Join SealMaster?

We offer competitive compensation, career growth opportunities, hands-on training, product knowledge development, a team-oriented work environment, and the chance to make an immediate impact with customers every day.

If you are dependable, motivated, customer-focused, and ready to grow in a hands-on sales and service role, apply today to join the SealMaster team.