Benefits:

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a Customer Service / Inside Sales Representative to join our team at Transportation Products Sales Company. In this role, you will communicate with our railroad customers across North America to identify their needs, process requests, escalate problems, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, has a positive attitude, driven, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of emails

Handle inbound calls

Handle quote and project bid requests

Acknowledge and respond to Customers and Business Partners in a timely fashion

Help identify correct product for customers project

Work with service team on product repairs, work in progress and billings

Build sustainable relationships and trust with customers through open and interactive communication

Quick Thinking and Resolution Driven

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and written communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively