Benefits:

Bonus based on performance

Dental insurance

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Inside Sales & Customer Experience Specialist

Base + Commission | 100% Employer-Paid Health Benefits | Career Growth Track

South Haven, MI | In-Office

Are you someone who loves helping people — but also enjoys earning commission for doing it well?

Do you believe customer service and sales can (and should) work together?

Harbor Shores Insurance & Financial is hiring an Inside Sales & Customer Experience Specialist to handle inbound calls, service requests, and turn everyday conversations into meaningful protection opportunities.

This is not a cold-calling role. This is not high-pressure selling.

This is a professional role where you: ✔ Serve ✔ Educate ✔ Protect ✔ And grow revenue naturally through conversations

🚨 Full Benefits — 100% Employer Paid

We invest in our people long term.

We cover:

✅ Medical (100% employer paid)

✅ Dental (100% employer paid)

✅ Vision (100% employer paid)

You focus on growth — we handle the coverage.

💼 What This Role Actually Does

You will be the first voice many customers hear when they call our agency.

Daily responsibilities include:

Answer inbound service calls (billing, claims, policy changes)

Review coverages and explain them clearly

Identify gaps and cross-sell opportunities

Transition service calls into sales conversations naturally

Conduct customer policy reviews

Follow up on renewal increases and rate questions

Support retention by delivering world-class experiences

Meet daily revenue and activity expectations

Every role in our agency is revenue-generating — including this one.

💰 Compensation

Base salary + commission (W2)

Bonuses for cross-sell and retention performance

Additional promotions and incentives

Realistic earning potential: $50,000–$75,000+

Long-term growth into senior service or sales roles

🎯 What Success Looks Like Here

You will learn to:

Turn a billing question into a coverage review

Turn a policy change into a bundling opportunity

Turn a rate concern into a value conversation

Turn a simple interaction into long-term loyalty

We will teach you:

A proven sales & service process

How to explain discounts clearly and confidently

How to protect customers the right way

How to increase retention while increasing revenue

You are not “just answering phones.” You are protecting families and strengthening relationships.

🧠 Who This Role Is For

You’ll thrive here if you:

Enjoy talking to people

Have a calm, confident phone presence

Are coachable and growth-minded

Want a career, not just a job

Take feedback well

Want stable income with upside

Believe in doing what’s right for the customer

No insurance experience required — we train.

Michigan Property & Casualty license required or willingness to obtain (we help you through the process).

🌟 Why Harbor Shores Insurance & Financial?

Family-owned agency with strong leadership

Clear training and mentorship

Structured expectations (no guessing)

Growth opportunities within the agency

High standards + supportive culture

Full health benefits paid by employer

We are building a professional team — not a temporary staff.

📈 Growth Path

This role can lead to:

Senior Service Specialist

Inside Sales Producer

Outside Sales

Team Lead

Operations Support

If you prove yourself, the ceiling rises.

🚀 Ready to Apply?

If you want stability, growth, full benefits, and the opportunity to earn more by serving people well — we want to meet you.

Apply today.

Ready to Build a Career You’re Proud Of?

If you’re serious about winning — not just working — hit Apply. We’ll reach out with next steps and get you started.

Join a team where effort = income, and potential = unlimited. Harbor Shores Insurance & Financial | Good Work. Good Life. Good Hands®

The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.