Benefits:

Paid time off

About the Role:

Join Knie Appliance & TV as a Customer Service Representative, where you'll be the friendly voice assisting our valued customers in Sterling, IL. We're looking for enthusiastic individuals who thrive in a fast-paced environment and are passionate about providing outstanding service.

Responsibilities:

Respond to customer inquiries via phone, email, and in-person with professionalism and empathy.

Maintain accurate records of customer interactions and transactions.

Collaborate with team members to ensure prompt resolution of customer concerns.

Stay updated on product knowledge and promotional offers to assist customers effectively.

Contribute to a positive team environment by sharing insights and best practices.

Requirements:

High school diploma or equivalent; further education is a plus.

Proven experience in customer service or retail roles.

Excellent communication and interpersonal skills.

Strong problem-solving abilities and attention to detail.

Proficiency in using computers and customer service software.

Ability to work flexible hours, including weekends and holidays.

Positive attitude and a passion for helping others.

Team-oriented mindset with a commitment to excellence.

About Us:

Knie Appliance & TV has been a trusted name in Sterling, IL for over 40 years, providing top-quality appliances and exceptional customer service. Our dedication to customer satisfaction and our supportive work environment make us a favorite among both our clients and employees.