Benefits:
401(k) matching
Dental insurance
Employee discounts
Health insurance
Paid time off
Training & development
Are you a natural people-person who loves helping others? At Chimney Cricket, we do more than clean chimneys—we create cozy, safe homes. As a Customer Service & Sales Representative, you’ll be the friendly voice that guides homeowners to the right solution while earning rewards for every appointment you book. If you’re friendly, motivated, thrive on great conversations, and want to be part of a trusted local team, we’d love to meet you.
About Us:
Chimney Cricket is a family-owned local leader in chimney service and hearth installation. We take pride in our craftsmanship, safety standards, and commitment to exceptional customer experiences. We’re looking for a friendly and motivated team player who wants to be the voice of our company—the first point of contact for homeowners looking for reliable fireplace, chimney, and hearth solutions and a pace setter for our customer service team.
Position Summary:
The Customer Service & Sales Representative (CSR-SR) provides exceptional customer care while actively promoting and booking our chimney and hearth services. This role is ideal for someone who thrives on creating positive customer experiences, has a natural ability to guide conversations toward solutions—and sales, and motivates fellow team members to do the same
Responsibilities:
GOAL: Facilitate efficient and timely booking of service and project appointments
Customer Service:
Answer incoming phone calls, emails, and online inquiries promptly and professionally
Assist customers with scheduling, rescheduling, and general service questions
Maintain a calm, solutions-oriented attitude with both routine and urgent customer needs
Follow up with customers after service to ensure satisfaction
Accurately document all customer interactions in our CRM system
Sales & Booking:
Educate callers on our services, processes, and seasonal maintenance needs
Actively listen to uncover additional service opportunities during inbound calls
Convert inquiries into booked appointments using a soft-sales approach
Upsell additional services (e.g., inspections, dryer vent cleaning, hearth upgrades)
Proactively call past customers for seasonal service
Meet or exceed booking goals and upsell targets
Support the Sales Manager with lead follow-up, estimate prep, CRM updates, and goal alignment
Assist with sales operations, reporting, and customer follow-ups to ensure smooth execution
Manage leads, prepare proposals, and maintain accurate sales records in coordination with the Sales Manager
Handle daily sales support tasks, including updating estimates, tracking leads, and reaching out to customers
Skills & Qualifications:
2+ years in a customer-facing role (Sales or appointment booking experience preferred)
Confident, warm phone presence and Excellent verbal and written communication
Strong organizational and multi-tasking skills
Familiarity with service scheduling software or CRMs (e.g., ServiceTitan, Housecall Pro) a plus
Incentive Structure:
We believe great conversations lead to great outcomes—for our customers and our team. Our incentive program rewards effort and results:
Benefits:
Hourly Wage w/ performance-based raises
Medical and dental insurance plans (after 90d)
Matching retirement plan (after 1 year)
Paid holidays (after 90d) and PTO (after 1 year)
Company-sponsored training and certifications
Friendly, team-oriented culture
Bonus Opportunities:
Tiered commission for monthly goals met:
100% to Ind Rev goal = $100 bonus
>110% to Ind Rev goal = $200 bonus
Employee Referral & Qtrly Team Incentives
RISE VALUES
GOAL: All employees must demonstrate that they are a Values fit in the following areas.
RESPECT: For others and yourself
Give grace. Professional and positive. Give the benefit of the doubt
Winsome. Friendly and Confident; make friends
Trust builders. With team members, customers, subs, and vendors
On time. Timely service to each other and customers
Satisfaction Champion. Invest in and elevate others
INTEGRITY: Humble engagement
Say what you do. Do what you say
Do the right thing when no one is looking
Get under the problem. Servant leadership
Measure your work. Collect and disseminate reliable/accurate data
Be discreet. Handle information with integrity and confidentiality
SAFETY: The why informs the what
Eyes open. Care/awareness on the job to prevent physical injuries to self, others, and property
Brotherly concern. Look out for others. Lead other team members in safe work practices
Intentionally safe. Plan for safe outcomes
PPE Champion. Aware of and able to educate customers in our PPE use and policies
Capable and Competent. Familiar with CCinc processes and able to utilize them to maximize customer satisfaction, service efficiency, and company-wide profitability
EXCELLENCE: Eager pursuit of quality outcomes
Touchdowns win the game. Resourceful and diligent. Meeting team and company goals
Figure it out. Proactive, proficient, and creative in problem-solving in your role and with the team
Innovate. Make things better, faster, more efficient
Know it. Educate customers on industry and company standards and proprietary processes
Grow it. Pursue ongoing professional development and knowledge building