Benefits:

Competitive salary

Flexible schedule

Opportunity for advancement

Jetsetter Kids Club is a modern indoor play space and enrichment destination for children and families. We’re looking for a Customer Service Lead who is polished, confident, and thrives in a fast-paced, customer-facing environment while remaining hands-on and team-oriented. This role requires availability for a minimum of 6 weekend shifts per month. Applicants should submit their available days with their application.

Schedule & Commitment

25–35 hours per week

Weekend availability required

Part-time with potential to grow

Who You Are

You’re a warm, articulate people-person who enjoys problem-solving and helping families feel taken care of. You’re organized, presentable, quick on your feet, and calm under pressure. You lead by example and are comfortable jumping in wherever needed. Experience with children’s play spaces, family entertainment venues, hospitality, events, or front-of-house roles is a plus.

Key Responsibilities

Greet and check in customers with professionalism and warmth

Ensure all waivers are signed and customer information is up to date

Process payments, credits, cancellations, and booking changes accurately

Sell and book birthday parties, memberships, and programs

Answer questions confidently in person, by phone, and via email

Manage front desk flow during busy open play and party times

Troubleshoot customer issues calmly and efficiently

Step in as needed to support the floor team, including:

Monitoring the main play space

Assisting with cleaning and resets

Helping host birthday parties

Required Qualifications

Minimum 3 years in a customer-facing role

Proven ability to resolve customer issues professionally

Strong communication skills (clear, patient, articulate)

Comfortable with sales and discussing pricing and packages

Organized and detail-oriented

Over 21 years old

Healthy, fit, and able to stay on your feet during shifts

Live within 10 miles of Lindenhurst, NY 11757

Have your own car or reliable transportation

Tech-savvy and comfortable using computers and systems

Technology Experience

Booking platforms / POS systems

Google Docs & Google Sheets

Canva

AI tools or chatbots (or willingness to learn)

Why Work at Jetsetter?

Be part of a beautiful, high-end children’s space

Opportunity for leadership growth

Fun, fast-paced environment—no two days are the same

Jetsetter Kids Club is located at 155 West Sunrise Highway, Unit 2, Lindenhurst NY 11757

Our website is www.jetsetterkidsclub.com

We do not reschedule interviews with no-shows.