Job Description

We are seeking a Customer Service Liaison to join our team in New Orleans. In this role, you will act as the primary point of contact between our clients and internal teams, ensuring seamless communication, problem resolution, and high levels of client satisfaction.

Responsibilities

• Serve as the main contact for client inquiries, providing timely and effective solutions

• Coordinate with internal teams to address client needs and follow up on requests

• Maintain accurate records of client interactions and transactions

• Monitor client feedback and proactively identify opportunities to improve services

• Support the development of processes to enhance client experience

Qualifications

• Strong communication and interpersonal skills

• Ability to manage multiple tasks and prioritize effectively

• Detail-oriented with excellent organizational abilities

• Problem-solving mindset and proactive approach

• Professional demeanor and commitment to client satisfaction

Additional Information

• Competitive salary: $51,000 – $54,000 per year

• Opportunities for professional growth and development

• Supportive and collaborative work environment

• Skills development and training programs