Job Description

We are seeking a highly organized and customer-focused Customer Service Liaison to join our team in Boston. In this role, you will serve as the primary contact between clients and our internal departments, ensuring a smooth, responsive, and professional experience at every touchpoint. This position is ideal for individuals who enjoy problem-solving, communication, and contributing to a dynamic environment where quality and client satisfaction are top priorities.

Responsibilities

• Serve as the main point of contact for client inquiries and service requests.

• Coordinate communication between clients and internal teams to ensure timely and accurate follow-up.

• Maintain detailed records of client interactions, requests, and solutions.

• Assist with project coordination by relaying updates, gathering information, and supporting workflow.

• Provide clear, professional, and client-centered communication at all times.

• Identify opportunities to enhance client satisfaction and streamline service processes.

• Support day-to-day administrative tasks related to customer service operations.

Qualifications

• Strong communication and interpersonal skills.

• Exceptional organizational abilities and attention to detail.

• Ability to manage multiple tasks while maintaining a professional and polished approach.

• Reliability, punctuality, and a proactive mindset.

• Comfortable working in a fast-paced, client-oriented environment.

• Basic proficiency in office and administrative software tools.

Additional Information

• Competitive salary between $52,000 and $57,000 per year.

• Opportunities for professional growth and advancement within the company.

• Supportive and collaborative work environment focused on long-term development.

• Skill-building and training opportunities to enhance your professional profile.

• Stable full-time position with consistent responsibilities and meaningful impact.