Job Description

Job Description

We are seeking a Customer Service Liaison who will serve as a vital bridge between our clients and internal departments. The ideal candidate will ensure that each client receives timely, accurate, and courteous support while fostering strong and lasting professional relationships. This role requires an individual with exceptional communication skills and a natural ability to solve problems efficiently and with empathy.

Responsibilities

• Act as the main point of contact for client inquiries, ensuring a seamless and positive experience.

• Coordinate with internal departments to resolve issues and fulfill client requests.

• Maintain detailed records of client interactions, transactions, and feedback.

• Monitor client satisfaction and proactively address potential concerns.

• Assist in developing and improving customer service protocols to enhance overall efficiency.

• Support administrative and operational tasks as required by the department.

Qualifications

Qualifications

• Excellent verbal and written communication skills.

• Strong organizational and multitasking abilities.

• Professional and polished demeanor with a customer-focused mindset.

• Ability to work collaboratively and adapt to a dynamic environment.

• Proficiency in Microsoft Office Suite and standard office software tools.

Additional Information

Benefits

• Competitive annual salary ($56,000 – $60,000)

• Growth and career advancement opportunities

• Supportive and professional work environment

• Ongoing training and skill development programs

• Paid time off and comprehensive benefits package